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Home / Shipping & Returns

Shipping & Returns

1) What do you charge for shipping?

We charge a flat $9 fee per order and free shipping when you order 12 or more bottles.

2) How long will my delivery take?

We deliver with Fastway Couriers, and it usually takes 2-3 working days for East Coast capitals, 5-10 working days for other metropolitan and regional areas. Delivery may exceed 10 or so days in some country areas.

3) What happens if I’m not home for delivery?

If no one is home when we attempt delivery, don’t panic. We will leave a calling card and attempt the following day. Adding delivery instructions to your order is the best way to have a successful delivery! For example, if you’re not home, the driver can leave it somewhere safe on the property. Otherwise, perhaps your work address may be more suitable.

4) Do you offer express shipping?

Please get in touch via tom@smashvino.com.au if you need an order urgently, we are always happy to help.

5) I want to return my wine, what do I do?

We understand everyone has different taste so if you wish to return your wine please just get in touch with us at tom@smashvino.com.au and we will take care of the rest.

6) When will my refund be processed?

Once the wine has been collected, just let us know and we can issue your credit or refund straight away.

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